Frequently Asked Questions

Order Status & Tracking

  1. I didn’t receive an order confirmation. What should I do?
    Check your spam/junk folder first. If not found, log in to your account at whbmshop.com to verify your order status.
  2. How can I check my order status?
    Log in to your account on whbmshop.com and select “Order History” to view and track your orders.
  3. What if an item is unavailable or backordered?
    We’ll notify you via email if items are unavailable. Backordered items will show an expected shipping date in your confirmation.
  4. My order arrived with missing items. What should I do?
    Please visit our Returns Portal at whbmshop.com to report any missing items from your order.
  5. Can I modify or cancel my order?
    Due to quick order processing, we’re unable to modify or cancel orders after submission.

Ordering & Payment

  1. Where can I find size charts?
    Size charts are available on each product page at whbmshop.com.
  2. Do you offer price adjustments?
    Yes, for purchases made within 14 days before a price change. Visit whbmshop.com for details.
  3. What payment methods do you accept?
    We accept major credit cards, PayPal, and WHBM Shop gift cards.
  4. When will my card be charged?
    Your payment method will be authorized at purchase and charged when your order ships.

Returns & Exchanges

  1. What’s your return policy?
    Most items can be returned within 60 days in original condition. See our full policy at whbmshop.com.
  2. How do I return an online purchase?
    You can return items by mail using our Returns Portal or bring them to any WHBM Shop boutique.

WHBM Rewards+ Program

  1. How does the rewards program work?
    Earn points on purchases that can be redeemed for rewards. Learn more at whbmshop.com.
  2. Who can join the program?
    U.S. residents 18+ can join for free by creating an account at whbmshop.com.

Product Questions

  1. How do I care for my WHBM Shop items?
    Care instructions are included with each product and available on product pages.
  2. Do you offer gift packaging?
    Yes, select gift packaging at checkout for tissue-wrapped items in premium gift bags.

For more information, visit: whbmshop.com